Roller Shutter Repair FAQs

Yes. Access Opening Solutions operates a 24-hour emergency line on 01 877 5206, 365 days a year, for shutters that have failed in an insecure or unsafe position.

Stop operating the controls, keep people clear of the opening and call us. Tell us the site address, the shutter's position and whether the premises are currently occupied so we can assess urgency.

Many faults are corrected on the first attendance, but we do not promise a first-visit repair. Where a part must be ordered, we make the opening safe and agree the return visit with you.

It normally points to the drive train rather than the motor: a sheared key, failed coupling, stripped gear or a broken chain between motor and barrel. It needs inspection rather than repeated operation.

Yes. Most of our repair work is on shutters and industrial doors installed by others, across a wide range of makes and ages.

Yes — commercial and industrial premises are our core work, including warehouse shutters, rapid roll doors, sectional doors, dock equipment, steel doorsets and automated gates.

It cannot eliminate them, but most emergencies we attend were preceded by noise, slow travel or intermittent controls. Scheduled servicing finds those symptoms while the door is still working.

It depends on the fault, the door type and whether parts are required. We explain the charging basis when you call and confirm the cost of parts or further work before proceeding.

It is a warning sign that should be investigated. Grinding usually means dry bearings, worn gearing or misalignment, and continuing to run the door accelerates the damage.

Only if the door has proper manual release equipment and the curtain is intact and balanced. Never attempt to lift a shutter with a suspected broken spring or shaft.

No. Holding a fire shutter open removes the fire compartmentation it provides. Call us and we will advise on safe interim arrangements.

Yes, as part of both repair completion and planned maintenance visits, with the results recorded.

It depends on your lease. In practice, whoever relies on the door day to day usually arranges servicing. We can report in a format that suits either party's records.

Yes. Multi-site retailers and property managers are commonly set up with one asset register covering every door across their premises.

Each visit is documented with the condition of every asset, the work carried out and prioritised recommendations, which supports maintenance and fire safety documentation.